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Owned and operated by VitalMotive, our team is ready to answer questions about cold plunges, saunas, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have questions about a shipment in progress, our team is happy to help.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your wellness routine, please review our Return Policy page for full details on how to start a return.
Can I exchange a product for a different model?
Exchanges are available on eligible items within our return window. Contact our team with your order number and the product you would like instead, and we will walk you through the process.
How do I choose the right cold plunge or sauna for my space?
Consider the available space, your preferred temperature range, and how many people will use it. Our product pages include detailed dimensions and specifications, and our team can provide personalized guidance based on your setup.
Do your red light therapy panels require any special installation?
Most of our red light therapy panels are designed for simple setup with included mounting hardware. Each product page lists power requirements and mounting options so you can confirm compatibility with your space before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Wellness Expertise
Our team knows cold plunges, saunas, red light panels, and massage chairs inside and out to guide your decision.
30-Day Returns
Not the right fit for your routine? Our return policy gives you confidence with every purchase.
